OC Flowers & Events Business Policies

Flowers are perishable and we will only accept returns under the following conditions.

All flower complaints must be made within 24hours upon receipt/delivery. Please email us with a photo of the arrangement and the issue at info@ocflowersandevents.com or call us at 949-433-4350. You may also text to this number.

If your flowers were damaged during shipping, we will replace them and will deliver you a new arrangement. We ask that you give us the damaged flower arrangement back.

• We offer 2 options of either a refund or store credit.
• All our arrangements include flower instructions. It is the responsibility of the recipient to maintain the life of the flowers.
• If you are ordering a specific arrangement on our website, please keep in mind flowers are seasonal and substitutions may apply. If you would like to order specific flowers, please call us at (888) 655-7673 to place an order.
• All our deliveries will be delivered between 10am - 6pm, if you have specific delivery instructions, please give us a call or email us. You may also include special instructions in your online order. We will do our best to accommodate your request but cannot guarantee that we will be able to do so.
• Please make sure the recipient is available to receive the flower delivery at the provided delivery address. We usually do not call the recipient ahead of time as we do not want to ruin the surprise. On occasion we must call the recipient, to gain entry or locate address.
• Flowers cannot be replaced because you don't like them. If they are not what you ordered, please call us to discuss. We pride ourselves on sending out beautiful, quality arrangements and make no exceptions to this. If you just don't like them, we can assure you, the recipient will be delighted by them, because they are a gift from you.